Privacy Policy

The controller responsible for processing your personal data is:

E Galactic e.U.
Alxingergasse 105/39
1100 Wien
Austria

Email: [email protected]
Support: [email protected]
Website: www.maxplayer.tv

This Privacy Policy applies to personal data collected through:

• www.maxplayer.tv
• my.maxplayer.tv
• MaxPlayer Smart TV applications
• MaxPlayer mobile applications for iOS, iPadOS, tvOS and Android
• MaxPlayer desktop applications for Windows and macOS
• related support and communication channels

Depending on the platform you use, we may collect the following categories of data:

Account Data

• name and surname
• email address
• account ID (user ID)
• sub-user profiles you create
• information you provide when contacting support

Account Settings

• settings and content you save in your account, such as favorites, parental control and language preferences

We store these in your account so they are available on all your devices.

Subscription and Payment Data

• subscription plan and status, and trial period
• payment dates and amounts, invoices and transaction references

Payments are processed by Stripe (see section 5). We do not receive or store your full card number.

Technical and Device Data

• IP address
• approximate location, estimated from your IP address
• device identifiers
• device model and manufacturer
• operating system and version
• app version
• firmware version
• screen resolution
• processor, graphics, and memory information
• diagnostic and log information

Usage Data

• features used
• pages or screens viewed
• service activity timestamps
• technical events, crashes, and error reports

Website and Portal

When you use our website or portal, we may collect your name, email address, IP address, cookies, browser and device information, and any information submitted through forms or support requests, as well as the settings you save in your account and, when you subscribe, the subscription and payment data described in section 5.

Purpose: account management, authentication, subscriptions and payments, analytics, diagnostics, abuse prevention, communication, and service improvement.

Smart TV Applications

For Smart TV applications, we may collect device-specific identifiers and technical information, including:

• Samsung Tizen: MAC address, software version, firmware version, server version, device model, and model code
• LG webOS: unique device ID or MAC address, model name, firmware version, and screen resolution
• Amazon Fire TV: device ID

Purpose: authorization, diagnostics, analytics, troubleshooting, and abuse prevention.

Mobile Applications (iOS, iPadOS, tvOS and Android)

For mobile applications, we may collect:

• account ID and account settings
• device ID
• device model
• operating system version
• app version
• crash and diagnostic data, including approximate location estimated from your IP address

Purpose: authorization, syncing your account settings, analytics, abuse prevention, diagnostics, error resolution, and service improvement.

Desktop Applications (Windows and macOS)

For desktop applications, we may collect:

• device ID
• processor information
• graphics card information and driver version
• total RAM
• operating system platform, distribution, and architecture

Purpose: authorization, diagnostics, analytics, troubleshooting, and abuse prevention.

For our mobile applications only, we use Bugsnag to detect, analyze, and resolve technical issues.

When an error or crash occurs, Bugsnag may collect:

• device model
• operating system version
• app version
• technical details of the error, including stack traces and logs
• device identifier (such as UUID)
• information about user interactions immediately before the error occurred
• IP address, which may be used to estimate approximate location
• user ID or email address, but only if provided by the user or sent for support purposes

Purpose: improving app stability, performance, reliability, and security.

Legal basis: our legitimate interest in maintaining the stability, functionality, and security of the mobile application, in accordance with Article 6(1)(f) GDPR.

MaxPlayer subscriptions are paid through Stripe on my.maxplayer.tv. Stripe (Stripe Payments Europe, Ltd., Dublin, Ireland) processes your payment details, such as card number, expiry date and billing address, as an independent controller under its own privacy policy: https://stripe.com/privacy.

From Stripe we receive only what we need to manage your subscription: your name and email address, billing country, plan, the amount, date and status of each payment, a transaction reference and, where available, the card brand and last four digits.

Purpose: selling and managing subscriptions, invoicing, preventing payment fraud, and meeting tax and accounting obligations.

Legal basis: performance of a contract (Article 6(1)(b) GDPR) and legal obligation (Article 6(1)(c) GDPR).

Where applicable, we process personal data on one or more of the following legal bases:

• performance of a contract (Article 6(1)(b) GDPR): your account, settings and subscription
• legitimate interests (Article 6(1)(f) GDPR): diagnostics, security and abuse prevention
• consent (Article 6(1)(a) GDPR): non-essential cookies, where required
• legal obligation (Article 6(1)(c) GDPR): invoices, tax and accounting records

Where required by law, we will request your consent before processing your data.

We use personal data to:

• provide, operate, and maintain MaxPlayer services
• authenticate users and manage accounts
• authorize devices
• sync your account settings across your devices
• process subscriptions and payments, and issue invoices
• diagnose technical issues and resolve errors
• analyze usage and improve our services
• prevent fraud, abuse, and unauthorized access
• communicate with users, including customer support and service updates
• comply with legal obligations

We do not use your data for advertising, and we do not track you across apps or websites owned by other companies.

Our website uses cookies that are technically necessary (for example, to remember your language) and, only with your consent, Google Analytics (Google Ireland Limited) to measure how the website is used. You can give or withdraw that consent at any time in the cookie settings on this website.

You can also manage cookies through your browser settings. Disabling cookies may affect certain website functions.

Like many online services, we use log files for administration, analytics, security, and troubleshooting. These may include IP addresses, browser type, internet service provider, timestamps, referring or exit pages, and clickstream data.

We share personal data only with:

• Stripe, for payments
• Bugsnag, for crash and error reporting in the mobile applications
• Google Analytics, for website usage statistics, only with your consent
• hosting and infrastructure providers that run our servers
• email service providers, for account and support emails
• legal authorities where required by law
• professional advisers where necessary for legal or compliance purposes

We do not sell personal data and do not share it for advertising.

Some of our providers, such as Bugsnag, may process data outside the European Union and the European Economic Area. In that case we rely on appropriate safeguards required by law, such as the EU Standard Contractual Clauses or an adequacy decision of the European Commission (for example the EU–U.S. Data Privacy Framework).

We retain personal data only for as long as necessary to provide our services, meet legal obligations, resolve disputes, enforce agreements, and maintain security and operational records.

• Account data and settings: for as long as your account exists. They are deleted when your account is deleted.
• Payment and invoice records: 7 years, as required by Austrian tax law (Section 132 BAO).
• Crash reports and server logs: only as long as needed to fix errors and keep the service secure.
• Support messages: as long as needed to handle your request.

Depending on applicable law, you may have the right to:

• access your personal data
• correct inaccurate data
• request deletion of your data
• restrict processing
• object to processing
• request data portability
• withdraw consent, where processing is based on consent
• lodge a complaint with a supervisory authority

To exercise your rights, contact us at [email protected].

Deleting your account: you can ask us to delete your account at any time by emailing [email protected] from the email address registered to your account. We will delete your account and its settings, except records we must keep by law, such as invoices.

In Austria, the supervisory authority is the Österreichische Datenschutzbehörde, Barichgasse 40–42, 1030 Wien, www.dsb.gv.at. You may also contact the supervisory authority in the EU country where you live.

MaxPlayer is not intended for children where restricted by applicable law, and we do not knowingly collect personal data from children without an appropriate legal basis.

If you believe a child has provided personal data unlawfully, please contact us so we can take appropriate action.

Our services may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Last Updated date.

If you have any questions about this Privacy Policy or your personal data, please contact us at:

E Galactic e.U.
Alxingergasse 105/39
1100 Wien
Austria

Email: [email protected]
Website: www.maxplayer.tv